Cancellation right

Cancellation policy & cancellation form

Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:

A. Cancellation policy

Cancellation right

You have the right to withdraw from this contract within 1 month without giving reasons.

The cancellation period is 1 month starting from the day you or a designated third party, other than the carrier, took possession of the last goods.

To execute your right of cancellation, you have to inform us (Fairvital BV, Eurode-Park 1-39, 6461 KB Kerkrade, Tel.: 00800-11779933, Fax: 00800-11779911, E-Mail: about your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the enclosed standard cancellation form, which is not mandatory.

The timely dispatch of the notification about the exercise of the right of cancellation is sufficient to maintain the cancellation period.

Consequences of cancellation

When you withdraw from this contract, we have to refund all payments we received from you, including the delivery costs (with the exception of the additional costs which result from choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day we received the notification about your withdrawal from this contract. For this refund we will use the same payment method, which you used in the initial transaction, unless otherwise expressly agreed with you; in no event will you be charged a fee for this refund. We reserve the right to withhold the refund until we received the goods back or until you prove that you sent the goods back, whichever is the earliest.

You have to send the goods back or hand them over to us or to Fairvital Retouren, Zur Mühle 2-4, Halle A6, 50226, Frechen-Königsdorf, Germany immediately and in any case within fourteen days from the day you informed us about the withdrawal from this contract. The timely dispatch of the goods is sufficient to maintain the return period of fourteen days.

We bear the costs of the return delivery of the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, quality and functioning of the goods.

Exclusion or premature expiration of the right of cancellation

The right of cancellation expires prematurely in the case of contracts for the delivery of sealed goods, which are not suited for return for health protection or hygiene reasons, if the seal has been removed after the delivery.

The cancellation right does not apply to consumers who, at the point in time of contract conclusion, do not belong to any Member State of the European Union and who are solely resident outside the European Union at the point in time of contract conclusion.

General information

  1. Please avoid damage or contamination of the goods. If possible, please return them in their original packaging and include all equipment and all parts of the original packaging. If this is not possible, please use a protective packaging. If you cannot use the original packaging, please package adequately to protect against transport damage.
  2. If possible, do not send the goods back to us carriage forward.
  3. Please note that aforementioned clauses 1-2 are not required in order to effectively exercise your right of cancellation.

B. Cancellation form

If you wish to withdraw from the contract, please fill in this form and send it back.

Fairvital BV
Eurode-Park 1-39
6461 KB Kerkrade
Fax: 00800-11779911

I/We(*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/provision of the following service (*)




Ordered on (*) ________________ / received on (*) _______________


Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)


(*) delete as applicable